I've noticed some technical support issues/threads that arent really going anywhere. From a troubleshooting/support point-of-view it is often based on to little information to do anything. Also, i understand that the project is "not you average game development", so it might often be troublesome to provide support - staff are often busy at it is with other tasks, so support takes a backseat.
Suggestion: Community technical support forum
Spoiler:
As such i wonder if there could be a more community oriented technical support were it is understood that this is players helping players. either as a subforum or just as a general rule for the technical support forum.
Either way, it should be implied that the support is community based and not official, as this changes expecations and demands, as well as opens up for people that want to help.
A goal of the forum could be to provide information to the dev team that is digested and formatted in a way that would help them in potential troubleshooting, as well as creating useful information for the community (common issues, common hardware that might cause issues etc)
Either way, it should be implied that the support is community based and not official, as this changes expecations and demands, as well as opens up for people that want to help.
A goal of the forum could be to provide information to the dev team that is digested and formatted in a way that would help them in potential troubleshooting, as well as creating useful information for the community (common issues, common hardware that might cause issues etc)
Suggestion: Useful information sticky and what it would contain
Spoiler:
Often times, issues stem from either the users system/pc or their network. While not popular (ref the amount of threads that start with "im sure its not my pc..") i am guessing it is actually very common for a game with an older codebase.
Troubleshooting, most of the time, it just gathering the right info/data, correlating it to a common issue and taking it from there. How to get the data is often times different, but a common way could be the dxdiag (which works on all Windows systems with directx).
Examples:
- Operating System
DXDIAG example:
- Graphics Card
DXDIAG example:
Sound Card information:
Apart from the above technical information, there might be other information that is relevant, such as ping/pathping/nslookup etc for the relevant servers in the WAR farm (or one in the same datacenter) to identify potential networking problems.
Troubleshooting, most of the time, it just gathering the right info/data, correlating it to a common issue and taking it from there. How to get the data is often times different, but a common way could be the dxdiag (which works on all Windows systems with directx).
Examples:
- Operating System
DXDIAG example:
Spoiler:
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: MSI
System Model: MS-7984
BIOS: B.00 (type: UEFI)
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16342MB RAM
DXDIAG example:
Spoiler:
Card name: NVIDIA GeForce GTX 980
Manufacturer: NVIDIA
Chip type: GeForce GTX 980
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_31701462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12231 MB
Dedicated Memory: 4060 MB
Shared Memory: 8170 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.150891,0.060070), White Point(0.313000,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG TV
Monitor Id: GSM0001
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
Driver File Version: 23.21.0013.8813 (English)
Driver Version: 23.21.13.8813
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 2017-10-27 02:00:00, 945072 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5080-11CF-BF55-7D111BC2DA35}
Vendor ID: 0x10DE
Device ID: 0x13C0
SubSys ID: 0x31701462
Revision ID: 0x00A1
Driver Strong Name: oem9.inf:0f066de3ad09d9de:Section110:23.21.13.8813:pci\ven_10de&dev_13c0
Rank Of Driver: 00D12001
Spoiler:
Description: Hogtalare (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462F984&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7534 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2015-06-15 00:00:00, 4493528 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462F984&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7534 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2015-06-15 00:00:00, 4493528 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
* Community technical support forum
* Sticky/stickies with useful information for troubleshooting technical issues
Thanks for your time
