GM Ticket system

The latest news from the battlefront.
Find out what the developers are working on.

Moderators: Developer, Management, Web Developer

Forum rules
Before posting on this forum, be sure to read the Terms of Use
User avatar
Natherul
Lead Developer
Posts: 1634
Contact:

GM Ticket system

Post#1 » Tue Oct 31, 2017 6:14 am

Übersetzung in Deutsch

Hey all!

Today Im proud to announce that the ingame ticket system for GM assistance is working! What this means is that you can now from ingame go to the help menu and request CSR assistance (sadly we cannot edit CSR to GM at this point) which will bring you to the menu to fill in a request form. GMs will be able to see this list and work on tickets accordingly.

For now the .gmlist command will work but we aim to phase that out after an undetermined time. The GMs will still ofc be ingame and work as normal but there is no need to /tell them.

This system also includes a feature where a GM can answer a ticket with a mail in the case that the person who made the ticket is not online.

I would like to personally thank Sullemunk for making the UI part for the GMs while I made the backend.

Yours sincerely,
Natherul
Lead dev does not mean I´m the best coder around, it just means I have taken on a management role for the devs.
Join the Unofficial IRC
Idrinth´s addon database and client

User avatar
drmordread
Suspended
Posts: 595

Re: GM Ticket system

Post#2 » Tue Oct 31, 2017 9:45 am

STANDING OVATION
Image

User avatar
Glorian
Database Developer
Posts: 2958

Re: GM Ticket system

Post#3 » Tue Oct 31, 2017 10:28 am

Very good.
Beating people out of the game to forum PMs or github was allways a bummer.

User avatar
NSKaneda
Posts: 240

Re: GM Ticket system

Post#4 » Tue Oct 31, 2017 10:47 am

Awesome! \o/

Will CSR work for bug reporting as well?
RoR: Ginnar IB, Volundr ENG, Hagiel SW // Painicillin DoK, Zuriel BG, Burszui Khan SH
Live: Karak Izor -> Karak Norn (Yarpaen IB, Ginnarr SL, Volundr ENG - Ithilmar's Chosen)

User avatar
BrockRiefenstahl
Posts: 388

Re: GM Ticket system

Post#5 » Tue Oct 31, 2017 10:55 am

Thats pretty cool. GMs are also often Busy atm and it happens, that "smaller important" requests are going under. When the GM has the ability to send a PM or even E-Mails, this would help a lot. I guess especially for people who are new to RoR and not so well versed with the structures of Community+Server/Channels/Forum

User avatar
Natherul
Lead Developer
Posts: 1634
Contact:

Re: GM Ticket system

Post#6 » Tue Oct 31, 2017 12:21 pm

NSKaneda wrote:Awesome! \o/

Will CSR work for bug reporting as well?

Atm no, the bugreports will be sent to GMs as well currently who will most likely ask you to go to the bugtracker, but I have plans for the future in regards to this, but it is a bit more advanced and was a lower priority
Lead dev does not mean I´m the best coder around, it just means I have taken on a management role for the devs.
Join the Unofficial IRC
Idrinth´s addon database and client

User avatar
Cyttorak
Posts: 35

Re: GM Ticket system

Post#7 » Tue Oct 31, 2017 12:46 pm

These "quality of life" improvements gonna have such a positive impact on both players and staff. Sadly these are also the ones most people take for granted once they get used to it and forget how things used to be. Congratulations Natherul, to you and the team, for thinking on this direction, in addition to all the new content and fixes you have been working on. Thank you a lot!
Image

User avatar
Delenot
Posts: 76

Re: GM Ticket system

Post#8 » Tue Oct 31, 2017 2:42 pm

Excellent improvement!

To think the team is doing this as a volunteer basis is amazing. Well done RoR Team, well done!

User avatar
RyanMakara
Database Developer
Posts: 1537

Re: GM Ticket system

Post#9 » Tue Oct 31, 2017 4:50 pm

Cyttorak wrote:Sadly these are also the ones most people take for granted once they get used to it and forget how things used to be.


This rings true for any part of this server's development, has been that way since the start ^^
Image
Wubba lubba dub dub!

User avatar
Asherdoom
Language Forum Moderator
Posts: 359
Contact:

Re: GM Ticket system

Post#10 » Tue Oct 31, 2017 6:08 pm

finally a welcome addition!!!
Image

Return to “News”

Who is online

Users browsing this forum: No registered users and 1 guest