Launcher Update & Password

[wargrimnir]

Hey Guys,

I forgot the password of my launcher (it´s not the same like the account for this forum). What can I do?

Thanks a lot!

Hektor85

Forum accounts are game accounts. Game accounts are forum accounts. Passwords are reset via logon at the forum, you will need access to the email that you created the account with.

[Gotrek85]

Thank you Wargrimnir,

but i am here registrated as "Gotrek85" and i am "Hektor85" when i start the launcher. I created a new password, but it doesn´t work (cause its for Gotrek85 - it´s not possible to start the game with "Gotrek85" and the new password).

And it is strange, cause i cannot get a new password for "Hektor85" with any of my e-mail accounts. Is there any other option to set back my password for "Hektor85"? I could tell my characters of the account (like Thandruil - SM, or Bhelegar Eisenhammer - IB).

I am very sorry for the circumstances, but i love this game!

With best regards.

Jan

[wargrimnir]

Thank you Wargrimnir,

but i am here registrated as "Gotrek85" and i am "Hektor85" when i start the launcher. I created a new password, but it doesn´t work (cause its for Gotrek85 - it´s not possible to start the game with "Gotrek85" and the new password).

And it is strange, cause i cannot get a new password for "Hektor85" with any of my e-mail accounts. Is there any other option to set back my password for "Hektor85"? I could tell my characters of the account (like Thandruil - SM, or Bhelegar Eisenhammer - IB).

I am very sorry for the circumstances, but i love this game!

With best regards.

Jan

Telling me the names of characters doesn't verify anything. You need to have access to the email that account is bound to, so search your emails for return of reckoning. It should be there somewhere (unless you're the type of person that deletes email I guess.)

[Ulmir]

Thank you MaxHayman,

I went to my forum account settings, changed my password there, and it worked for me. I was, at first, trying to use the auto/rest password that was sent to me in the forum password e-mail - this didn't work, so then I changed my password to something else - this is when it worked

Very happy & thank you again

That worked like a charm, thanks!

[Korge]

You're very welcome, so glad it worked tbh )

[Gotrek85]

Thank you Wargrimnir,

but i am here registrated as "Gotrek85" and i am "Hektor85" when i start the launcher. I created a new password, but it doesn´t work (cause its for Gotrek85 - it´s not possible to start the game with "Gotrek85" and the new password).

And it is strange, cause i cannot get a new password for "Hektor85" with any of my e-mail accounts. Is there any other option to set back my password for "Hektor85"? I could tell my characters of the account (like Thandruil - SM, or Bhelegar Eisenhammer - IB).

I am very sorry for the circumstances, but i love this game!

With best regards.

Jan

Telling me the names of characters doesn't verify anything. You need to have access to the email that account is bound to, so search your emails for return of reckoning. It should be there somewhere (unless you're the type of person that deletes email I guess.)

Hello Wargrimnir,

i am sorry for that, but i guess i am the person that deletes emails. But i am not able to explain, why the system don´t recognize my e-mail account. Would it help to verify my accounts with screenshots from my characters and/or my install folders with all my chars on martyrs square?

With best regards.

Jan

[wargrimnir]

Thank you Wargrimnir,

but i am here registrated as "Gotrek85" and i am "Hektor85" when i start the launcher. I created a new password, but it doesn´t work (cause its for Gotrek85 - it´s not possible to start the game with "Gotrek85" and the new password).

And it is strange, cause i cannot get a new password for "Hektor85" with any of my e-mail accounts. Is there any other option to set back my password for "Hektor85"? I could tell my characters of the account (like Thandruil - SM, or Bhelegar Eisenhammer - IB).

I am very sorry for the circumstances, but i love this game!

With best regards.

Jan

Telling me the names of characters doesn't verify anything. You need to have access to the email that account is bound to, so search your emails for return of reckoning. It should be there somewhere (unless you're the type of person that deletes email I guess.)

Hello Wargrimnir,

i am sorry for that, but i guess i am the person that deletes emails. But i am not able to explain, why the system don´t recognize my e-mail account. Would it help to verify my accounts with screenshots from my characters and/or my install folders with all my chars on martyrs square?

With best regards.

Jan

Hektor85 isn't an account, maybe that's where your confusion is coming from.

[Gotrek85]

Telling me the names of characters doesn't verify anything. You need to have access to the email that account is bound to, so search your emails for return of reckoning. It should be there somewhere (unless you're the type of person that deletes email I guess.)

Hello Wargrimnir,

i am sorry for that, but i guess i am the person that deletes emails. But i am not able to explain, why the system don´t recognize my e-mail account. Would it help to verify my accounts with screenshots from my characters and/or my install folders with all my chars on martyrs square?

With best regards.

Jan

Hektor85 isn't an account, maybe that's where your confusion is coming from.

Aw man, i got it! Thanks a lot for your help!