Return of Reckoning

Hello,
I have an old account and I know the logs, I have the game that works perfectly because I create another account to verify, but, when I enter the logs and I press the connect button, nothing happens.
The connect button changes from yellow to gray, there are no error messages, but nothing happens ...
Can you help me ? thank you

is there anyone from technical support who can help me ?

It's probably your username - the system doesn't like unique characters.