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Can't connect with correct ID and password

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Zhorander
Posts: 2

Can't connect with correct ID and password

Post#1 » Mon Mar 08, 2021 10:20 pm

Hello,

I played the game a few months ago, and wanted to pick it up again. Sadly, I can't seem to connect to the client even though my ID and password both work on website...

What do?

Thanks
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Lilim
Community Management
Posts: 1322

Re: Can't connect with correct ID and password

Post#2 » Mon Mar 08, 2021 10:27 pm

Zhorander wrote: ↑Mon Mar 08, 2021 10:20 pm Hello,

I played the game a few months ago, and wanted to pick it up again. Sadly, I can't seem to connect to the client even though my ID and password both work on website...

What do?

Thanks
Hey,

would recommend to change your password.
It shouldn't be that long (8 signs or so) and shouldn't contain any weird characters.
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Zhorander
Posts: 2

Re: Can't connect with correct ID and password

Post#3 » Tue Mar 09, 2021 2:20 pm

Hi,

Removed the symbols from my password, and it worked!

Thanks for the fast reply =)
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