Characters Wiped

[WickedVirgle]

So I'm back in Reckoning after some time now and clearly the character selection is not looking like it used to.
As in, less of my characters and the only ones I recognize are all <lvl 12.
Uh, may I have a look at my account to see what happened there?
I had a Chosen maxed out and other higher level characters or toons as well, both Order and Chaos.
Is this normal?
What did I do wrong this time?
Thanks.

[Collision]

No roll back or char delete atm.

Are you on the good login ?

[WickedVirgle]

1. Why did this happen?
2. What is a good login?
3. Is it possible to get my characters restored?

[WickedVirgle]

I don't believe I have any outstanding warnings or penalty on my account.
I can log in fine and the game plays fine but all my character progression, gear, even some of my characters are not there.

[Jaffawer]

Can you look up these missing characters in Armory?

[WickedVirgle]

I have found my lvl 40 Chosen in the Armory.
Total readout read:
Lvl 40 Chosen
Lvl 28 Renown
No gear

Currently checking with the login server and character display.

[Jaffawer]

Hmm... that means this character still exists in the game. Make sure you are really connecting to the right account. In the worst case scenario, contact a GM.

[WickedVirgle]

Contact a GM in game?

[WickedVirgle]

Thanks for the help.

[Jaffawer]

In game or RoR discord