Thank you for the post.
Although it is hard to be objective and there is quite a bit of salt from both sides.
Can't say I know too much about the game, I'm still grinding my way to 80+ but I did play a fair number of scenarios.
Now city might have better rewards but it is still just a 3 stage scenario (not even that good to be fair).
I would not say one side wins more scenarios... So why does order lose this much in city?
I would say organization and lack of variety.
1) Pugs are smashed by premades. I never saw a pug win in this condition (although destro is really bad in interacting with objectives...we go and fight on a road while the flag is being capped...so order pug might get the flags). At the moment destro is probably more organised when going to city never joined a random group going to city (excluding solo queue ofc) that was not 2-2-2. If order can't do the same they are bound to lose.
2) I lost plenty of scenarios where IB, WH and every other "less desirable" class was playing. Each brings variety and utility. Moreover, it is harder to defend from all of those different things. Honestly the game also seems more fun if all classes have their role. If some is clearly messed up should be fixed.
Regarding the lack of viable builds that somebody mentioned. Meta is meta in all games not only RoR I did play wow and eso a lot before joining this server and you'd better know and use the meta build for the content you are going to play in in those games too. To do certain content you are forced into a certain build and follow certain mechanics. BUT other builds should be suitable/enjoyable for the rest of the content (city is not the only thing you do I hope). If additional builds are not viable, the class seriously need some love.
One last point, which is true for me but not necessarily universal truth...Order tanks don't look great (visually) is not only the issue of pulling god knows if my chosen or BG got pulled, rooted, stunned, knocked down and any other possible status just to be melted by the enemy lines... I sill play them because I like their look, but if I had to suffer the same and look like a KOTBS or IB... well, sorry my friend but I'm rerolling BW or WP (hell, even WH). I still die but I'll be a cool looking corpse