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Re: Nothing is loading

Posted: Thu Jan 19, 2023 2:29 am
by dtjror
Login server borked again? *Facepalm* Comon guys I only have such a window of playtime...

Re: Nothing is loading

Posted: Thu Jan 19, 2023 2:34 am
by friggel7
Same problem now.

Some hours ago, it worked without a problem.

Re: Nothing is loading

Posted: Thu Jan 19, 2023 2:36 am
by Ironkodiak
Same

Re: Nothing is loading

Posted: Thu Jan 19, 2023 2:37 am
by wargrimnir
We do have a fix pending the next patch that should clear up this issue. But in the meantime we get to wait for it to be manually restarted which will be a couple hours.

Re: Nothing is loading

Posted: Thu Jan 19, 2023 2:42 am
by dtjror
wargrimnir wrote: Thu Jan 19, 2023 2:37 am We do have a fix pending the next patch that should clear up this issue. But in the meantime we get to wait for it to be manually restarted which will be a couple hours.
Grim I'm just curious do you not have privileges to do a restart, or is it more complicated then that? Didn't know you where NA based. Would be nice to have someone who could address these things in NA prime.

Re: Nothing is loading

Posted: Thu Jan 19, 2023 2:45 am
by Apocaliptico
Every night now.

Re: Nothing is loading

Posted: Thu Jan 19, 2023 2:46 am
by Ilthay
Same

Re: Nothing is loading

Posted: Thu Jan 19, 2023 3:41 am
by wargrimnir
dtjror wrote: Thu Jan 19, 2023 2:42 am
wargrimnir wrote: Thu Jan 19, 2023 2:37 am We do have a fix pending the next patch that should clear up this issue. But in the meantime we get to wait for it to be manually restarted which will be a couple hours.
Grim I'm just curious do you not have privileges to do a restart, or is it more complicated then that? Didn't know you where NA based. Would be nice to have someone who could address these things in NA prime.
That's not really my decision. I have had such access in the past, systems changed and I didn't get the new access. Not a big deal for me, just means we all get wait a little bit. The servers are usually exceptionally stable and don't need hands on fixing most of the time.

Re: Nothing is loading

Posted: Thu Jan 19, 2023 5:30 am
by Denali
forgive this question, seeing as it may be considered rude, but, can't somebody call somebody and wake them up and say, "hey, just hit restart real quick" ?

or maybe the login server is physically located in a business environment?

Re: Nothing is loading

Posted: Thu Jan 19, 2023 5:42 am
by wargrimnir
Denali wrote: Thu Jan 19, 2023 5:30 am forgive this question, seeing as it may be considered rude, but, can't somebody call somebody and wake them up and say, "hey, just hit restart real quick" ?

or maybe the login server is physically located in a business environment?
The servers are in one of the OVH datacenters in France, one of the largest hosting providers in Europe. It's not a physical server issue, and there's a code fix pending next patch. The game servers are all linux based, and simple to restart, just limited access. We're not going to call Max during the few hours he sleeps to bother him about it. He should be awake in a couple hours and will have a few messages, he can restart it during his morning coffee, or tea, or whatever those people drink in the morning.