Daknallbomb wrote:Someone read what wargrim wrote?
Well, he basically said, "wait till restart" (or the next several restarts...).
All restarts of the server didn't fixed anything and all we get again and again and again, wait for restart.
Right now it looks like either the db is broken or the interaction with the db **** up.
We don't get a clear awnser what they do to fix it and what we should do now, "wait till restart" and don't even get an awnser when that will happen, seems like they don't care..
Re: Guilds are gone
Posted: Wed Apr 19, 2017 5:59 pm
by Daknallbomb
wargrimnir wrote:
Eversoris wrote:In case is needed to post guild missing:
Return To Fear
Regnum - Guildmaster
It's really not needed, people just do it anyway. Either they'll all be fixed, or they'll be broken until they're all fixed.
?!!!
Re: Guilds are gone
Posted: Wed Apr 19, 2017 6:10 pm
by wargrimnir
crisinel wrote:
Daknallbomb wrote:Someone read what wargrim wrote?
Well, he basically said, "wait till restart" (or the next several restarts...).
All restarts of the server didn't fixed anything and all we get again and again and again, wait for restart.
Right now it looks like either the db is broken or the interaction with the db **** up.
We don't get a clear awnser what they do to fix it and what we should do now, "wait till restart" and don't even get an awnser when that will happen, seems like they don't care..
We're going to wipe all guilds and alliances to fix it. That would be the easy answer.
The hard answer is to track down what is causing it, which means writing new debugging code for this specific issue.
The less hard answers were
- Remove recent code bits, they didn't seem to have anything to do with guilds, but eh.
- Revert all the code bits from the previous patch to a state before that patch.
- Code didn't seem to have anything to do with it, so we turned everything back on.
- Digging through logs of the couple reboots we found references to guild members without a guild.
- Turns out there's a lot of guild member lists where the guild is actually missing.
- Maybe this is because people are making guilds while we have an active problem with guilds... ugh.
- One of the things confirmed to break guilds loading is when a guild is deleted, but not removed from their alliance
- But this shouldn't even be possible... clearly we need some more debugging.
Back to the drawing board to plan out the next method of dealing with this. Or we could go with the far simpler and easier answer.
Accusing us of not caring however is rather blatantly disrespectful. Being stressed about it to begin with, not getting paid to fight this battle, and being spit on by the people you're trying to help, that doesn't really work for me. Or any of the staff.
Re: Guilds are gone
Posted: Wed Apr 19, 2017 6:46 pm
by Stickzy
Honestly you should clear all guilds. There are quite a few guild problems at the moment? People being randomly kicked, guilds disappearing, multiply guild leaders and so on. I think it would be the smartest. It's not really that hard to level them up again, and you dont really loose anything huge. Plus it will save you guys a lot of work ( I guess)
Re: Guilds are gone
Posted: Wed Apr 19, 2017 7:09 pm
by Andrafast
Hey Team
Thanks for bringing back our guild "Ghal-Maraz".
You do great work for us all.
Happy to play this incredible game
Re: Guilds are gone
Posted: Wed Apr 19, 2017 7:17 pm
by Glorian
Stickzy wrote:Honestly you should clear all guilds. There are quite a few guild problems at the moment? People being randomly kicked, guilds disappearing, multiply guild leaders and so on. I think it would be the smartest. It's not really that hard to level them up again, and you dont really loose anything huge. Plus it will save you guys a lot of work ( I guess)
You mean nothing like the 2k gold in the vault and all the talis?
Re: Guilds are gone
Posted: Wed Apr 19, 2017 7:21 pm
by wargrimnir
Glorian wrote:
Stickzy wrote:Honestly you should clear all guilds. There are quite a few guild problems at the moment? People being randomly kicked, guilds disappearing, multiply guild leaders and so on. I think it would be the smartest. It's not really that hard to level them up again, and you dont really loose anything huge. Plus it will save you guys a lot of work ( I guess)
You mean nothing like the 2k gold in the vault and all the talis?
Leave it to a Dwarf for proper accounting of gold and jewels...
Re: Guilds are gone
Posted: Wed Apr 19, 2017 11:26 pm
by Wam
thanks for fixing the guilds... everything was intact just as it was before only had to recreate alliance which was easy enough
Im sure the dwarf above is still doing a triple inventory check of his guild bank ;D
Re: Guilds are gone
Posted: Thu Apr 20, 2017 6:39 am
by Natherul
The issue was caused by guilds being a part of an alliance that was not existent in the DB, thus spazzing out the entire guild load. The guilds that were part of this had to loose their alliance since there was no way of knowing what the alliance was.
Sadly as the issue was ongoing for some time issues have arisen with people being in a guild they should not because people made guilds when the load was broken, replacing or inserting incorrect data into the DB.
Now there is code serverside to notify us if this happens on a load and what guilds are part of said alliance so it should be way faster to fix is the same issue would happen again.
Re: Guilds are gone
Posted: Thu Apr 20, 2017 8:57 am
by ZewKrwi
Spoiler:
wargrimnir wrote:
crisinel wrote:
Daknallbomb wrote:Someone read what wargrim wrote?
Well, he basically said, "wait till restart" (or the next several restarts...).
All restarts of the server didn't fixed anything and all we get again and again and again, wait for restart.
Right now it looks like either the db is broken or the interaction with the db **** up.
We don't get a clear awnser what they do to fix it and what we should do now, "wait till restart" and don't even get an awnser when that will happen, seems like they don't care..
We're going to wipe all guilds and alliances to fix it. That would be the easy answer.
The hard answer is to track down what is causing it, which means writing new debugging code for this specific issue.
The less hard answers were
- Remove recent code bits, they didn't seem to have anything to do with guilds, but eh.
- Revert all the code bits from the previous patch to a state before that patch.
- Code didn't seem to have anything to do with it, so we turned everything back on.
- Digging through logs of the couple reboots we found references to guild members without a guild.
- Turns out there's a lot of guild member lists where the guild is actually missing.
- Maybe this is because people are making guilds while we have an active problem with guilds... ugh.
- One of the things confirmed to break guilds loading is when a guild is deleted, but not removed from their alliance
- But this shouldn't even be possible... clearly we need some more debugging.
Back to the drawing board to plan out the next method of dealing with this. Or we could go with the far simpler and easier answer.
Accusing us of not caring however is rather blatantly disrespectful. Being stressed about it to begin with, not getting paid to fight this battle, and being spit on by the people you're trying to help, that doesn't really work for me. Or any of the staff.
Ty for you efforts and time <3
Ppl ask because thats important for them, we love this game as much as you, and many of us spend lots of time in it. No one is angry about you, just no info means more worries.
