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Contact someone from support

Posted: Fri May 04, 2018 2:47 pm
by shaker2a
Hello,
I would like to know how to be in touch with someone from support staff please.
I can't loggin for months, my mail according me to log in on the forum but not on the game.
Can someone provide me a mail from someone i could write, to check what is finally the problem please ?
Thanks in advance

Re: Contact someone from support

Posted: Fri May 04, 2018 2:50 pm
by HissiCNesS
Forum account != game account

Did you check if you're not using a different email and/or password for your accounts? Ppl had this kinda problem before trying to log into their game account with their forum account info. But the game account was made under a different email address etc.

Re: Contact someone from support

Posted: Fri May 04, 2018 2:54 pm
by HissiCNesS
You can try to contact some of the devs/gms via the official RoR discord btw, they are quite active there, I would give it a shot.

Re: Contact someone from support

Posted: Fri May 04, 2018 3:01 pm
by Natherul
HissiCNesS wrote: Fri May 04, 2018 2:50 pm Forum account != game account
Sorry but this is wrong, when you make a forum account it is also your game account.

HOWEVER please dont use any funky letters or symbols in your password as they might cause an issue with the launcher validating the password and if you do change your password it may take a few days (at worst a week) for it to sync up

Re: Contact someone from support

Posted: Fri May 04, 2018 4:47 pm
by HissiCNesS
Whoops nvm then xD thought some ppl had probs with loging in in the past using wrong email addresses etc.

Re: Contact someone from support

Posted: Fri May 04, 2018 4:51 pm
by shaker2a
Thanks for your answers guys. I just use one mail address anyway, so it can't be any other....

Re: Contact someone from support

Posted: Fri May 04, 2018 11:46 pm
by wargrimnir
You have a second email that was used. Just gotta find it. We don't give that info out.