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Missing all of my Toons

Posted: Wed Sep 19, 2018 9:25 pm
by hayte22
Hello, since i last logged in after a big update all of my toons are gone.

Re: Missing all of my Toons

Posted: Wed Sep 19, 2018 11:46 pm
by wargrimnir
Check the armory.

If your characters exist, then you've logged into the wrong account.

Re: Missing all of my Toons

Posted: Wed Sep 19, 2018 11:56 pm
by Artwork
The Armory hasn't been working for the past couple of days, unfortunately, so it might be difficult to check until it's back up again.

Re: Missing all of my Toons

Posted: Thu Sep 20, 2018 12:04 am
by wargrimnir
Eh, well, point being, we don't delete characters. You probably logged onto the wrong account. :D

Re: Missing all of my Toons

Posted: Thu Sep 20, 2018 3:10 am
by Foxbeep
wargrimnir wrote: Thu Sep 20, 2018 12:04 am Eh, well, point being, we don't delete characters. You probably logged onto the wrong account. :D
Is that true? I was told my account got wiped a number of months ago, according to the folks in the support forum. I don't think I would have deleted all of them but they're not in the armory anymore. Granted it was a period of like 19 months since I had logged in.

Re: Missing all of my Toons

Posted: Thu Sep 20, 2018 3:50 am
by wargrimnir
Foxbeep wrote: Thu Sep 20, 2018 3:10 am
wargrimnir wrote: Thu Sep 20, 2018 12:04 am Eh, well, point being, we don't delete characters. You probably logged onto the wrong account. :D
Is that true? I was told my account got wiped a number of months ago, according to the folks in the support forum. I don't think I would have deleted all of them but they're not in the armory anymore. Granted it was a period of like 19 months since I had logged in.
Over the past patch cycle, we haven't. There was a wipe like 2 years ago of inactive accounts. We're not doing that again.