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Twitch Rewards - In-game mail not received

Posted: Mon Oct 05, 2020 4:55 pm
by Choppzi
I've linked my account to Twitch and successfully claimed the first 2 rewards and received the in-game mail.

However, the next 8 rewards have been claimed to the same character, but none of these have been received in-game. Claimed them last night (21 hours ago).

Any help would be appreciated :D

Re: Twitch Rewards - In-game mail not received

Posted: Tue Oct 06, 2020 6:01 am
by deadlinger
same with Aviator Goggles for me https://ibb.co/qswzXZZ

Re: Twitch Rewards - In-game mail not received

Posted: Tue Oct 06, 2020 12:08 pm
by GamesBond
deadlinger wrote: Tue Oct 06, 2020 6:01 am same with Aviator Goggles for me https://ibb.co/qswzXZZ
Choppzi wrote: Mon Oct 05, 2020 4:55 pm I've linked my account to Twitch and successfully claimed the first 2 rewards and received the in-game mail.

However, the next 8 rewards have been claimed to the same character, but none of these have been received in-game. Claimed them last night (21 hours ago).

Any help would be appreciated :D
Can you both send me the screenshots of your claimed rops (just like Deadlinger's screenshot) on Discord?

I'd like to see if I can identify the issue and look for a solution, also I want to see if all of your cases are related, it'll help you and everyone else in future events.

Note: I'm not confirming that there will be any sort of compensation or refund, it's not my decision to make and as a general policy, we do not compensate or refund anything lost, whatever was the reason.