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2FA / Authenticator Removal

Posted: Fri Jul 23, 2021 10:04 am
by MordredUK
Hi,

I have lost access to the mobile device containing my authenticator app for my main account and like a post I saw a few days back I did not save or I have misplaced my OTP codes.

How do I go about gaining access to this account again? as I cannot login to the forums with it to raise a ticket.

Any help appreciated please

Kind Regards

Re: 2FA / Authenticator Removal

Posted: Fri Jul 23, 2021 10:14 am
by Lilim
MordredUK wrote: Fri Jul 23, 2021 10:04 am Hi,

I have lost access to the mobile device containing my authenticator app for my main account and like a post I saw a few days back I did not save or I have misplaced my OTP codes.

How do I go about gaining access to this account again? as I cannot login to the forums with it to raise a ticket.

Any help appreciated please

Kind Regards

Hello, please send an email to [email protected] from the email that is linked to your account in order to potentially recover your account.

Re: 2FA / Authenticator Removal

Posted: Fri Jul 23, 2021 10:23 am
by MordredUK
Many thanks Lilim, I'll do that right away.

Appreciate the help.