Return of Reckoning

I let my son try playing this game a few months ago. I came back to play and continue progressing a character and I see that she is gone. i still have Her ui package and everything saved, but she is gone.

~CR 15/16 Witch Elf
Name: Bighair

viewtopic.php?t=53229

WHO can request a character restoration?
- Deleted Characters that have reached Rank 40