Code of Conduct
This document is intended for use by the players as a rulebook for behaviour within the game. Return of Reckoning’s support staff has the final say over what constitutes a violation of these rules. Return of Reckoning reserves the right to change its policies at any time. Failure to follow this Code of Conduct will constitute a violation of the User Agreement, and may result in the suspension or termination of your account(s).
Contents
Introduction
Return of Reckoning aims to offer a fun and safe place to interact with one another in the game world. While playing, you must respect the rights of others and their rights to play and enjoy the game world as intended by Return of Reckoning. These are basic guidelines that everyone must follow, and will be enforced by Return of Reckoning staff. If you come across a player violating the policies below, you should report them.
General Rules and Guidelines
You may not use Return of Reckoning services for any of the following:
Prohibited Content
These content guidelines apply to anything you can create or share in-game, on our forum, and on our Discord. This includes, but is not limited to:
Character and Guild Naming Policy
When creating a character or guild name, it is encouraged that you select a name that reflects the realm that you are located in. The guidelines listed below outline the types of names that you can NOT use, and apply to both first names and surnames, as well as guild names.
Harassment Policy
Our goal is to build a strong community that offers a comfortable atmosphere for all of our players. This means ensuring that players have the ability to combat antisocial behaviour.
Some tools created to achieve this purpose include the "Ignore Player" option and the obscenity filter. The "Ignore Player" (/Ignore) option permanently blocks all of an offending player's comments, and you can also choose to block certain offensive words through the WAR Obscenity Filter.
What is NOT harassment?
Account Security Policy
All account security is the sole responsibility of the person who registered the account. This includes hacking protection, password protection, virus protection, and anything else that has to do with computer or account security. If you believe that your account security has been compromised, please contact a Game Master.
Video and Streaming Policy
As a community content creator, you are permitted to create video productions and live streams and to distribute them freely on your website, or on other websites where viewers can freely view them provided that:
Reporting Guidelines
Disciplinary Policy
A violation of the Code of Conduct may result in sanctions being taken against you. Depending on the severity of the violation and the player's past history, we may take the following actions after investigation:
If you're unsure if your actions violate this code of conduct, reconsider them. We reserve the right to restrict offending accounts as much as necessary to keep the game a fun experience for all players.
Last updated: 6th February 2024
Contents
- Introduction
- General Rules and Guidelines
- Prohibited Content
- Character and Guild Naming Policy
- Harassment Policy
- Account Security Policy
- Video and Streaming Policy
- Reporting Guidelines
- Disciplinary Policy
Introduction
Return of Reckoning aims to offer a fun and safe place to interact with one another in the game world. While playing, you must respect the rights of others and their rights to play and enjoy the game world as intended by Return of Reckoning. These are basic guidelines that everyone must follow, and will be enforced by Return of Reckoning staff. If you come across a player violating the policies below, you should report them.
- Players will follow any instructions given to them by Return of Reckoning staff. Failure to comply with requests or instructions received from Return of Reckoning staff is a violation of the Code of Conduct and disciplinary action will be taken as necessary.
- Return of Reckoning staff members can be recognized by a [GM] / [Lead] / [Dev] tag which appears after their name.
General Rules and Guidelines
You may not use Return of Reckoning services for any of the following:
- Prohibited Content
- Do not post, transmit, promote, or distribute any prohibited content in-game, on our forum, and on our Discord. See the Prohibited Content section for more information.
- Harassment
- Do not harass, threaten or embarrass or to cause distress, unwanted attention or discomfort of others including Return of Reckoning staff and players. Please see the Harassment Policy below.
- If someone asks to be left alone, you must leave them alone.
- Spam
- Do not post or transmit unsolicited advertising, promotional materials, or other forms of solicitation. The advertisement of in-game items, currency or services for real currency is strictly prohibited.
- Privacy
- Do not under any circumstances share any of your own personal information (e.g. name, address, phone number or email address), or the personal information of another user (i.e. ‘doxxing’).
- Return of Reckoning will never ask for any of your personal information for any reason, with the exception of account recovery.
- Impersonation
- Do not impersonate any person, including, but not limited to, Return of Reckoning staff, any current or former employee of Mythic Entertainment, Electronic Arts Inc. or Games Workshop PLC.
- Cheating
- You are responsible for how you and your account interact in the game world. Cheating in any fashion will result in immediate action and you will receive harsh penalties.
- Do not use hacks, cheats or other illegitimate game modifications.
- Do not automate your gameplay by any means (macros, bots, gaming mice, etc.)
- Do not use any tools, services or bypass any measures to prevent unattended or automated gameplay.
- Do not use any add-on which creates issues or allows access to exploits.
- Do not exploit bugs, or engage in any activity that grants unfair advantage
- Do not control more than one account or character at the same time (i.e. no 'multiboxing').
- You are responsible for how you and your account interact in the game world. Cheating in any fashion will result in immediate action and you will receive harsh penalties.
- Real Money Trading (RMT)
- We do not allow players to sell any accounts, characters, items, money, equipment or services, using 'real' money.
- You must not transfer access to your account to another person.
- You must not perform or participate in in-game services including, account boosting or power-levelling, in exchange for payment.
- You must not communicate or facilitate (by text, live audio communications, or otherwise) any advertisement, solicitation or offer any services in exchange for payment.
- We do not allow players to sell any accounts, characters, items, money, equipment or services, using 'real' money.
- Kill Trading
- You must not collaborate with characters from another realm to gain or "Farm" progression such as experience, renown points, influence or achievement titles. This includes intentionally meeting to kill or be killed by another realm player. Violating this Spirit of the Game rule may lead to suspension or termination at the discretion of Return of Reckoning.
Prohibited Content
These content guidelines apply to anything you can create or share in-game, on our forum, and on our Discord. This includes, but is not limited to:
- Account names
- Character names
- Pet names
- Guild names
- Chat messages on any channel in-game
- This includes private channels, such as party, warband or guild chat
- The guidelines will be strictly enforced on server-wide channels
- The guidelines are relaxed in private chats which are only accessible to consenting parties.
- Messages posted on Discord or on our forum
- Anything else visible to other players
- Hate Speech
- We have a zero tolerance policy to hate speech. Hate speech is defined any kind of communication in speech, writing or behaviour, that attacks or uses pejorative or discriminatory language with reference a specific individual or a group on the basis of their religion, ethnicity, nationality, race, colour, descent, gender, but also characteristics such as language, economic or social origin, disability, health status, or sexual orientation, among many others.
- Illegal or Regulated Goods and Activities
- We do not allow players to discuss any illegal activities or encourage others to do so. We also prohibit the discussion of some illegal and regulated goods or activities, including but not limited to:
- Child Pornography
- Terrorism
- Gambling
- Firearms (outside of in-game items)
- Recreational drugs and controlled substances
- Animal abuse and torture
- We do not allow players to discuss any illegal activities or encourage others to do so. We also prohibit the discussion of some illegal and regulated goods or activities, including but not limited to:
- Adult
- We prohibit content that contains extreme violence or serious physical or psychological abuse, depicts sexual activity or seeks real world romantic relationships, including but not limited to:
- Realistic or real-world depictions of extreme gore, graphic violence, or death
- Content that depicts, strongly suggests, or explicitly describes sexual acts
- Nudity
- Romantic or flirtatious gestures or communication between users in a romantic context
- Pursuing or soliciting romantic relationships online
- Engaging in unwanted flirtatious behaviour
- Engaging in sexually explicit conversations or soliciting sexual material from other players
- We prohibit content that contains extreme violence or serious physical or psychological abuse, depicts sexual activity or seeks real world romantic relationships, including but not limited to:
- Controversial
- We value friendly debate about issues and topics that matter. However, to maintain a civil and respectful environment, we prohibit the discussion or depiction of certain content, including:
- Political
- Religious
- Controversial real-world individuals or organisations
- Sensitive events, both current and historical
- We value friendly debate about issues and topics that matter. However, to maintain a civil and respectful environment, we prohibit the discussion or depiction of certain content, including:
- Personal Information
- To maintain privacy and safety, users are be prohibited from sharing their own or requesting others’ personal information and unique identifiers, including:
- Email address
- Passwords or access tokens
- Home address or physical location
- Financial information including credit cards and bank account details
- Medical information
- Telephone number
- Real names except as permitted in display names for eligible users
- Any personal identifiable information relating to minors including unauthorised images or voice and video recordings.
- To maintain privacy and safety, users are be prohibited from sharing their own or requesting others’ personal information and unique identifiers, including:
Character and Guild Naming Policy
When creating a character or guild name, it is encouraged that you select a name that reflects the realm that you are located in. The guidelines listed below outline the types of names that you can NOT use, and apply to both first names and surnames, as well as guild names.
- You may not use any names that violate the General Rules and Guidelines.
- You may not use names that are harassing or defamatory to other players or staff.
- You may not use names of copyrighted or trademarked characters, materials or products.
- You may not use names from popular culture or media.
- You may not use names that are religiously or historically significant.
- You may not use proper names of areas within the game for character names. Guild names MAY use the proper names of specific areas, to help promote role-playing and realm pride.
- You may not use proper names of NPCs within the game.
- You may not use names containing titles or ranks within them.
- You may not use names that contain a phrase, sentence or any fragment of a sentence.
- You may not use names where a combination of the first and last names violates any of the above rules.
- You may not use misspellings or alternative spellings of names that violate any of the above rules.
Harassment Policy
Our goal is to build a strong community that offers a comfortable atmosphere for all of our players. This means ensuring that players have the ability to combat antisocial behaviour.
Some tools created to achieve this purpose include the "Ignore Player" option and the obscenity filter. The "Ignore Player" (/Ignore) option permanently blocks all of an offending player's comments, and you can also choose to block certain offensive words through the WAR Obscenity Filter.
What is NOT harassment?
- Anything considered a valid play style in WAR is not considered harassment. In other words, player killing of your realm's enemies is not considered harassment. By valid, we mean that there are game mechanics created around these play styles in WAR. Because WAR is a RvR (PvP) game, players should seek ways of protecting themselves against these play styles through game mechanics rather than calling on customer support staff for help in these cases.
- Harassment in WAR involves intentionally misusing game mechanics to distress other players. Actions like blocking doorways or using macros aren't inherently harassment; it depends on the intent to disrupt others. Harassment also covers incessant, targeted, and derogatory behaviour. Genuine attempts to resolve the issue, such as leaving or asking the offender to stop, should precede reporting. Any hate speech is strictly prohibited, leading to immediate account suspension. Players should report harassment promptly through designated channels for investigation and action.
Account Security Policy
All account security is the sole responsibility of the person who registered the account. This includes hacking protection, password protection, virus protection, and anything else that has to do with computer or account security. If you believe that your account security has been compromised, please contact a Game Master.
Video and Streaming Policy
As a community content creator, you are permitted to create video productions and live streams and to distribute them freely on your website, or on other websites where viewers can freely view them provided that:
- They do not contain any content that violates the Code of Conduct.
- They must be free to access for the viewer. (although, monetisation through the platform is permitted)
- You do not break the rules of any other website where the content is distributed.
- You do not break the rules of any third parties.
- You do not upload any content which may portray Warhammer Online or Return of Reckoning in a bad light. Please note that this directive is aimed at preventing unwarranted negativity; constructive criticism and feedback are always welcome and encouraged.
Reporting Guidelines
- If you encounter a player you do not wish to engage with please block or ignore them, do not escalate the situation directly. You can report in game by right clicking in the chat and selecting the option “Report Message”, which automatically generates an in-game ticket for the Game Master. If they persist, please contact a Game Master.
- If you find a bug please report it on our bug tracker.
- If you require in-game assistance, please try one of our support channels on Discord.
Disciplinary Policy
A violation of the Code of Conduct may result in sanctions being taken against you. Depending on the severity of the violation and the player's past history, we may take the following actions after investigation:
- Give you a warning
- Restrict your ability to communicate
- Prevent you playing certain parts of the game
- The removal of your character's name
- Deletion of your character
- Temporary account suspension
- Permanent account termination
If you're unsure if your actions violate this code of conduct, reconsider them. We reserve the right to restrict offending accounts as much as necessary to keep the game a fun experience for all players.
Last updated: 6th February 2024
