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Game account recovery

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wæx
Posts: 3

Game account recovery

Post#1 » Wed Jul 15, 2020 1:39 pm

Hello,
I have an old account and I know the logs, I have the game that works perfectly because I create another account to verify, but, when I enter the logs and I press the connect button, nothing happens.
The connect button changes from yellow to gray, there are no error messages, but nothing happens ...
Can you help me ? thank you

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wæx
Posts: 3

Re: Game account recovery

Post#2 » Mon Jul 20, 2020 3:33 pm

is there anyone from technical support who can help me ?

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Kaelang
Community Management
Posts: 1059

Re: Game account recovery

Post#3 » Mon Jul 20, 2020 4:56 pm

It's probably your username - the system doesn't like unique characters.
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