No Character Selection available

[DevinicusPendragon]

Having trouble at character selection; I can login, no errors but no characters to select, no text at all.

I've gone through forums and applied the following troubleshooting methods:

1)I've run the Performance checker - no problems
2) Read only unchecked
3) Running as Admin
4) logged in with VPN and without VPN
5) Did a malware check on system and system is clean

If anyone could advise of some more troubleshooting - much obliged. Been at it for an hour now.

Many thanks!

[wargrimnir]

Are you using the RoR launcher?

[DevinicusPendragon]

Yes I am using the RoR launcher

[DevinicusPendragon]

Problem solved: Had to disable AVG Firewall running separately in background

[wargrimnir]

Ah, yes. The last step in our notes.

Anti-virus/Firewall Settings

While we haven't had this explicitly fix any problems, it's always a good idea when dealing with unknown compatibility issues to whitelist the folders and applications you're trying to get to work. Your anti-virus and/or malware scanner may be blocking any number of files and processes either WAR or the RoR Launcher need in order to run. Most AV software has the ability to temporarily disable it for testing. If that is blocking the game from working, then look up how to add the WAR folder to the whitelist.

Windows Firewall is a bit more standard. You can simply disable to firewall to test whether or not it's having an effect on your ability to connect to the game properly. If it works, then you'll need to either look up how to add exceptions, or leave it disabled.

[DevinicusPendragon]

Thanks War; truth be told I should have dug deeper into that - lesson learned. Appreciate the help

[DevinicusPendragon]

Wanted to add; I haven't played Warhammer Online in, well forever. I appreciate what you folks have done here.

[wargrimnir]

Wanted to add; I haven't played Warhammer Online in, well forever. I appreciate what you folks have done here.

Welcome home, glad you got it sorted.