Ashlar046 wrote: ↑
Mon Jun 25, 2018 10:28 pm
After reset password, follow all the advice in the webpage and this thread, read the 23 pages six times and found someone that doesn't have any characters in his account, i can confirm that in my case the kill task advice ad retry doesn't give me back my toons, neither other variants like click quit game an manually close the launcher,etc.. I have tried 50 consecutive times each method. So there is any other way to recover my characters?
Thanks for any help.
Your account, as in your forum name, Ashlar046, has no characters on it, I would suggest you are using the wrong account name.

Upps you were right. I was using my regular nick that it a different one. I put the correct username and works like a charm. Thank you so much for check it. I was getting crazy trying to found out was i was doing wrong.
