all my Chars disapeared for no reason

[Naurus]

hi, i was taking few days off and when i came back have no characters in my acc, can gm check my acc plz?

[wargrimnir]

I don't see them either.

We never delete characters outright, doing so requires direct access to the character database. Are you sure this is the same account?

[Naurus]

yes im sure, only have theese account, the problem will appear when u changue the data base maybe a error pop or? nobody has acces to my acc.

-My characters are not in the guild,my guild mates are checking the guild roaster, when u leave the guild a message pops with "name" has left the guild, and no message appears just disapeared for no reason, i need a solution for that

[Naurus]

i sent mail to sigmarPriest in forum and hes mail, same with azazel and have no answer are u working on it ?,,, u need the name of entire chars? i need some info and some help

[pipa]

Same thing happened to me twice so far. I'd log on and all my characters would be missing. Both times I had a friend log into my account and check and he saw the same thing no characters on my account. I then logged back in and my characters showed up. i dunno if you have someone who you can trust log in but...it worked for me, and I dont know why.

[Naurus]

we can do it but i prefer keep my acc safe, anyways i will try log and log ,log,log in desesperate form and characters dont pop my account is empty for no reason and i get no answer i realy need help this is the 3rd day i can do nothing

[DaScoub]

I checked on previous db : your account was empty too.
So, it's not db migration related...

Prefer changing your password. We never know.

[Naurus]

can u tell me how i get my chars back or? nobody has delete it nothing appear in guild roaster u can check it, own guild we test it, if u create a character and join the guild next u log off and delete it instead a mesage pops in the roaster, same if u leave the guild and i repeat nobody has acces to my acc keep working on it plz

-Nobody ask me for characters info or guildname info,everyone of u are telling me a diferent name everyday to speak with him/she, i still needed a solution :S

-I know maybe u have lot of work and working on posible t3 but i lost the hole acc u can undertand it too i think

-Other Point:- SigmarPriest has banned me 1 month ago aprox 4 a mistake cause i report a bug/exploit and i get on white list instead, maybe when u changue db u delete all penaliced accs or? i dont know what more points to think

-And its not only me, the other guy was posting overhere has the same problem but they characters appear(lucky guy ), i think u are missing some info same than missing items, but missing hole acc is more harder :s, and i already create 3 characters to test it i hope thats dont be a problem

-Want character screnshots? character names¿ i have toon of it

[DaScoub]

I'm webmaster, and i take care of servers. I don't have anything to do with game dev or bugs.

I tried to help my best, but i can't do anything more.

[wargrimnir]

If they're not in the old DB, there's no getting them back. Re-roll.